Get the latest news on Eye Hero!
Get the latest news on Eye Hero!
Welcome to the AmblyoPlay family! We would like to thank you for choosing AmblyoPlay. You have joined more than 100,000 users worldwide who struggle with vision problems and have decided to improve their condition with our solution.
AmblyoPlay is simple enough to use, but we understand you might have a lot of questions at the beginning. To help with starting and onboarding we have prepared this user manual that will guide you through the important steps in using our product. In this user manual all the main aspects and technical information are explained, but if you still have questions you can always reach out and leave a support ticket through my.amblyoplay.com portal!
We wish you a successful journey and a lot of fun in the process of improving your vision!
Your AmblyoPlay Team
AmblyoPlay Box is shipped to you after you purchase your subscription. You can purchase your subscription through a prescription made by your eye care provider or in some territories online at https://www.amblyoplay.com/.
Your AmblyoPlay Box includes:
AmblyoPlay Glasses (always when talking about AmblyoPlay Glasses the same refers also to Clip-Ons) are used during binocular exercises. They might look like ordinary 3D glasses that can be purchased elsewhere, but the key difference is that the color filters from AmblyoPlay Glasses are much better for filtrating the objects on the screen, which leads to better results of the therapy. This is also the reason why we don’t advise to use other glasses to perform our exercises as the therapeutic effect would not be optimal.
The purpose of these special binoculars is simple. We split the image each eye receives and this is how we force the brain to start using both eyes at the same time, while also engaging and stimulating each eye at the level that the individual eye requires. In this way, we not only improve each eye separately, but also teach the brain how to operate both eyes together in perfect sync to achieve binocularity and improved eye movement as a consequence of strengthened eye muscles.
Every AmblyoPlay Box also contains an Activation Card with a code for activating the software. There are three simple steps to activating AmblyoPlay and they are written on the Card and explained in the next chapter.
As mentioned before you first need to activate the software. The prepaid access starts running once you activate the code from the Activation Card. The process of activation consists of three simple steps described below:
Creating an AmblyoPlay account is simple. Just select the button “Create Account” under the login form and enter the email address and password you will use to access AmblyoPlay. You will need to consent with our Terms Of Use to proceed successfully. After pressing the “Sign Up” button, the system will ask you to confirm your email address.
We will send you an email to your provided address. Please click on the link in the email to complete verification. If you don’t receive this email within 5 minutes, please check your spam folder as sometimes the verification email is marked as spam.
After you have successfully verified your account you will be able to login to my.amblyoplay.com portal. Within the portal you will see a field for entering the code from the Activation Card you received inside the AmblyoPlay Box! This will grant you access to AmblyoPlay.
Congratulations! You have successfully activated your AmblyoPlay account and you are ready to get started!
After the activation, My AmblyoPlay page will refresh and you will be able to see the whole portal. If this doesn’t happen in a few seconds, simply refresh the page! You will be presented with a dashboard and a left-side menu. You can head directly to the Downloads section and start right away, but we will just shortly explain to you the menu and features of the portal! We will walk you through the contents of the left-side menu!
Dashboard is your home screen of your account page. Here you are able to get fast insight into the therapy calendar, how often the user performed the exercises, and information about how much time you still have available in your current subscription.
You can change your email address or your password here.
Once you purchase a subscription, you enter into a recurring payment plan, which means you will be charged for your time until you cancel the subscription. If you cancel, you will continue to have access to the system until the end of the period for which you have already paid.
You can reactivate the cancelled subscription anytime within your my.amblyoplay.com portal. You will be able to choose between monthly or 6-month recurring subscriptions.
AmblyoPlay tracks the user’s progress in two distinct ways – through improvements within exercises and activities, and through weekly visual acuity screenings. Within this section you will be able to find the results, as well as a therapy calendar. This offers you a better insight into how the user’s therapy is progressing.
You can download the latest version of AmblyoPlay from this section. For Android tablets or iPads you can also download the app directly from the Google Play Store or App Store respectively! You will be notified when a new version of AmblyoPlay becomes available via email or in-app notification!
Installing AmblyoPlay is easy, but if you encounter any problems with the installation of the program to your device, you can get install instructions here. Just select your operating system from the top tab bar and follow the instructions!
The FAQ button will redirect you to our FAQ page. Most frequently asked questions are collected and structured in a way to easily get your answers.
If you don’t find the answer to your question inside the FAQ section or if you struggle with the installation or some other part of the assessment, you can always create a support ticket here! We always try to answer your questions within 24h from Monday till Friday!
Installing AmblyoPlay is simple, but there are a few things you need to know. AmblyoPlay runs on four different operating systems. You can use it on Mac or Windows computers and Android tablets or iPads. You cannot install AmblyoPlay on your smartphone as the screen size of these devices is too small to get optimal performance and therapeutic effect from the therapy sessions. We recommend using a computer for older users and a tablet for younger users as it is more intuitive to use!
We have also prepared guided walkthrough installation instructions for each platform. You can find these instructions at https://my.amblyoplay.com/downloads/instructions. Just select your operating system in the top bar and you will be presented with step-by-step instructions!
You can run AmblyoPlay on:
Android Tablets 7.0
(Nougat) or later
iPad running iOS 15.0
or later
Windows 10/11 (64-bit)
or later
macOS 11
(Big Sur) or later
Minimum RAM requirement: 2GB · At least a 7inch screen is required · Runs on Amazon Fire tablets with Google Play Store installed · Chromebook is not supported · Windows devices need keyboard and mouse
*for up-to-date system requirements visit our shop page https://www.amblyoplay.com/shop
Mirroring or casting the AmblyoPlay program to a larger screen like a TV is possible, but is unsupported by us, as we have not tested the program and its performance on these devices. Problems with display size and colors may occur, so use this option at your own discretion.
After you successfully install the program to your computer or tablet you are able to use it for the first time. Just log into the app with the same credentials you used for creating your account and logging into My AmblyoPlay portal.
For running the application for the first time you need:
Please, take your time and don’t rush through the onboarding. It is a simple process that you need to go through just once when you start with AmblyoPlay for the first time. Read all the instructions and questions carefully. If you think you made a mistake in the process, don’t worry, you will be able to repeat the onboarding procedure later if needed!
Get ready! We are about to start!
What sets AmblyoPlay apart from other vision therapy solutions is that the whole therapy program is personalized for each individual user, their specific problem, and their age. To be able to start with this personalized therapy program, a short onboarding session is required upon entering the software for the first time. Using this onboarding, we prepare a starting point for the therapy, while further personalization is carried out throughout the use of the software in real-time by our algorithm.
We can split the onboarding process in four parts:
Every personalization starts with the name of the user. Simply enter the name that you or your child wants to be referred to by. This is followed by a demographic question about their gender, after which we come to the first important question for the personalization of the therapy program: the birth date.
The software adapts all the therapeutic activities to the age of the user, which means that the same game will behave differently for users of different ages. Since some games are more complex than the others, the program will also recommend the games and exercises that fit the user’s age.
The central part of onboarding is the part about the user’s eye problem. However, we don’t need a lot of information or the precise diagnosis to be able to set up the therapeutic program, as we approach vision therapy on the level of core visual skills and functions, which can be detected throughout the use of the software.
In the steps related to the eye problem, we only ask how many eyes the user has problems with. In case the problem only relates to one eye, we then ask which eye this is. Based on this information, we now know which eye will have to be more strongly stimulated. Because you will always be wearing our AmblyoPlay Glasses in the same way (red over right eye and green or blue over left eye), we know precisely what color, size and intensity certain stimuli need to be to be the most effective.
To conclude this part of the onboarding, we also ask if there is any observable deviation of the eye (strabismus or cross-eyes). If yes, we then ask which direction the eye(s) turn towards – nose or ear. Based on this, the software will include additional stimuli that will work towards strengthening eye muscles and realigning the eyes.
If you do not have all the answers to all the questions – you don’t need to worry. These questions are used to help our software prepare the therapeutic program faster. If any information is missing, the software will still prepare a perfectly optimized and personalized therapy program, it will just take slightly longer to determine.
Because we support so many different devices, we also have to calibrate the screens to be accurate. This setup is split in two parts: size calibration and color calibration. However, before you answer these, we will ask you to pick which measurement system you want to use: imperial or metric.
Size calibration requires you to first put your credit card on the screen and adjust the sliders in such a way that the shape on the screen will perfectly match the shape of your credit card. Secondly, you will enter the approximate distance from the screen at which the user will be using AmblyoPlay.
Color calibration requires you to use our AmblyoPlay Glasses. This calibration is necessary because we have to achieve optimal filtration of the colors through the glasses and lenses. This means that through a red lens, you should not see any red objects, and through a green or blue lens, you should not see any blue objects.
Color calibration is done in two stages, both performed by placing AmblyoPlay Glasses on your device’s screen within the outline of Eye Hero glasses on the screen. Firstly, you calibrate the background to eliminate the light around the objects. You do this by adjusting the background to ensure both objects are still lightly visible. Then, in the second stage, you adjust the colors to disappear completely. Colour calibration is important because we have to completely split the image each eye receives so that each eye is forced to do its fair share of work and not cheat by bandwagoning on the other eye.
The last part of the onboarding process is dedicated to assessing the binocularity of the user. Binocularity is the ability to focus upon an object with both eyes and create a single stereoscopic image.
To perform this assessment, the user is kindly asked to put on AmblyoPlay Glasses. Remember, they should be worn over prescription glasses or with the user’s contact lenses in (if they are prescribed any refraction correction). The red lens should cover the right eye and the green or blue lens should cover the left eye. All the user is asked to do is select all the fish and then all the birds on the screen in quick sequence.
Based on these answers, the program will determine whether the user will be able to use AmblyoPlay in binocular mode with our glasses on. If the software determines that it won’t be possible to perform binocular vision therapy, we will first start with monocular vision therapy wearing an eye patch over the good eye. Once the user improves their eye to a sufficiently high level, they will switch onto binocular vision therapy. The software will prompt you monthly to repeat the binocularity assessment. In this way, AmblyoPlay can take your vision from purely monocular vision to full binocular vision.
You have successfully passed the onboarding process and you are just a step away from doing your first daily therapy within AmblyoPlay. The menu that greets users after completing the onboarding is the User Menu. It serves as a home screen for your AmblyoPlay, and it offers you a quick overview of main settings within AmblyoPlay.
In the main User Menu, there are several tiles for different purposes. The dominant one is Progress Summary, which tells you some basic information about how the user is progressing using AmblyoPlay. More information is accessible on the My AmblyoPlay account page we have already discussed.
Below the Progress Summary there are several setting categories:
In the User Menu you also have two tiles relating to core functionalities of the application. The first is in the bottom right corner – Visual Acuity Assessment for progress tracking. It is bright green when it is time to conduct a weekly visual acuity test. This is used to assess therapy progress. It is important to conduct it in the same way every time, strictly following the on-screen instructions and being aware that the user should not lean towards the screen. The values of this assessment are only used for relative comparison and evaluation of the visual acuity improvement.
The last tile in the User Menu is the Play button, which will take you to the Game Menu, where users will spend most of their time – and this is where we are going now!
Experience enhanced visual therapy with the addition of various visual elements in different sequences, colors, and speeds to stimulate the peripheral retina and boost binocular vision skills.
Use the intensity scale to adjust the intensity of peripheral stimulation to customize the therapeutic games to your comfort level. Default level is set at 50%.
Upon entering the Game Menu, you will notice immediately that the whole feel of the software changes. It is here that this initial focus on children becomes especially visible: it is very important that the whole therapeutic part of the solution feels like a game – like something enjoyable and fun that especially young users, who need more external motivation, will find more interesting.
When you enter the Game Menu for the first time, you select your therapy buddy – a member of the famous AmblyoPlay Fellowship! This is a character that you will be upgrading using the digital currency earned by conducting the daily vision therapy.
The main element in the Game Menu is the big yellow Daily Therapy button. By clicking on this button, you launch the daily training for that day. It is an automatically generated sequence of 5 different activities that are tailored to each individual and their specific needs. This sequence takes roughly 15 minutes, followed by at least 15 minutes of a mandatory break. The break is important because the therapy is very intensive and we don’t want to overwhelm the eye and the brain by a too intensive therapy session. After the break is concluded, the second 15-minute sequence of exercises is offered to the user. It is completely fine to do the first part in the morning and the second in the afternoon part of the day – but do try to stick as closely to at least 5 daily therapy sessions per week!
Rewarding is one of the key elements of gamification – rewarding the user for the desired behavior within the software. Following these principles, we reward users for each completion of the Daily Training with gems, which they can spend to purchase upgrades for their therapy buddy and to buy extra energy needed for additional games.
Another way to earn these gems is by reaching several achievements that reward exemplary progress within individual games, such as reaching new high scores, playing a certain number of games, etc.
On top of the Daily Training, users can play some extra games from the single games menu. These games do not count towards their Daily Training, but rather are used as an additional activity within the application.
However, the number of extra games is limited by the energy, which resets daily to 100 %. Once the energy is depleted, users will not be able to play additional games. By spending gems, users can refill the energy.
The reason for this limit is two-fold: firstly, by doing too many repetitions too quickly, users can lose interest faster; and secondly, it has been proven that the overall progress does not significantly increase with the increased duration of the therapy. Indeed, the effectiveness of the therapy is greater with smaller increments of training over a longer period of time, which provides not only better, but also longer lasting or permanent results.
Your progress reports are automatically shared with your eye care specialist, who prescribed you AmblyoPlay. This allows them to offer you the best possible care, as well as ensure you are always looked after by your chosen eye care provider.
The doctor can see the progress reports and calendars, which you can observe within your Progress Page at https://my.amblyoplay.com.
On average, AmblyoPlay users use our solution for 9 months. This varies depending on the age of the user and the severity of the problem. If your membership to AmblyoPlay comes to an end and the problem is not yet completely resolved, you can easily extend access further within your My AmblyoPlay portal.
At any time during your use of AmblyoPlay you can fully rely on our support team, which will always be available to assist you on our support channels.
DISCLAIMER: AmblyoPlay is not a medical device and does not diagnose, treat, or prevent any medical condition or disease. It is intended solely as a tool for exercising, training, and enhancing visual functions and skills to support well-developed vision.
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