Get the latest news on Eye Hero!
Get the latest news on Eye Hero!
For Patients
Eye Hero is a home based digital vision training program developed by eye care professionals. It turns structured sessions into engaging, game based sessions to help users stay consistent at home. These fun eye exercises can be performed through the tablet or computer at the comfort of your home.
Eye Hero kit includes red and green training glasses and an activation code to start your program.
Eye Hero Vision Training is currently available in fifteen languages.
Use Eye Hero in English, Estonian, Slovenian, Spanish, Turkish, Portuguese, Slovak, Polish, Greek, Hungarian, Italian, Dutch, French, German, Czech.
You activate and access your program with the activation code provided with your kit. Start by logging into my.eye-hero.com
Yes. Your first time setup includes a short onboarding process that helps calibrate your screen and set the right starting level for training.
Consistency matters most. Many users aim for training at least five days per week or following the routine recommended by their provider.
Training typically consists of 2 x 15-minute sessions per day, at least 5 days a week. It provides you customizable training schedule and also offers you mini breaks between the games if needed.
The glasses help the program present visual information in a way that encourages both eyes to stay engaged together during the activity.
Yes. The program adapts based on performance so tasks stay appropriately challenging over time.
We ship worldwide to all countries, except to countries under UN trade restrictions (North Korea, Iran).
No! Your access to EyeHero starts once you activate the software using the activation code you receive within the kit! Even if shipping takes longer, no time will be lost!
It depends on the location. In general, you are looking at 2-3 business days for Europe, 3-5 business days for North America, and anywhere between 4-10 business days for other territories. We use a DHL courier service, so the delivery is safe, secure, and reliable.
We do offer a family discount on multiple EyeHero subscriptions. Please, contact us through our website chat or at [email protected] and we will provide you with a special family discount code!
When we shipped the box to you, you received a tracking code for DHL. You can check on their global tracking site where your box is located. If there is no information available, although more than 5 business days have passed, do reach out to [email protected] and we will contact our DHL support agent for assistance.
EyeHero is not available for free.
We occasionally run different promotions that will give you a discount after using a special coupon code. When these promotions are available, you will notice a banner on the top of the webpage. If there is no banner, there is never any harm in sending us a message in our online chat here on the webpage – and we will let you know if there is a code you can use!
A short trial does not provide enough time for the visual system to respond meaningfully to training, so families would not be able to accurately judge progress in such a limited window. In addition, Eye Hero requires the use of specific red–green glasses that we produce for our program to ensure optimal visual stimulation. These glasses are a core component of the training success.
For any refund requests, we are approaching them case by case. Please contact us at [email protected].
Payments sometimes don’t go through, since the bank was not able to verify that the card was authentic. This is all in place to prevent any credit card fraud. It is often caused if the billing address does not match the address that your bank has in the database, or because there are differences between security protocols globally. What you can always do is give your bank a call and authorize payment to Smart Optometry (our company) and then try again. In the large majority of cases this will resolve the problem.
Alternatively, you can always use PayPal as a payment method. There are no additional charges for you and you can pay through their system with your credit card even without a PayPal account. In any case – even though this is an inconvenience, it is for the protection of your finances! We use the latest verification and authentication system to ensure that only completely verified transactions are processed!
The Eye Hero Kit includes Eye Hero Glasses and an Activation Card with which you will activate your Eye Hero software!
You can use Credit Cards or PayPal to pay for your EyeHero purchase!
You can check when your access expires within your account page (https://my.eye-hero.com). If you’re on a subscription plan, your access renews automatically until you cancel.
Eye Hero is designed for tablets and computers.
Eye Hero supports:
No. Eye Hero cannot be used on smartphones because the screen size is too small for an optimal therapeutic effect.
Eye Hero is not optimized for use on the TV. However, you can always cast it from your tablet onto a larger display. Just make sure that you perform the training at the distance that you set up during the initial onboarding.
Contact support at [email protected] for technical help.
No. All progress is saved on the account level. It will be carried over on all devices that you use under the same Eye Hero account.
If your provider has not recommended Eye Hero, you can use the provider map on the website to find a participating provider near you.
You can cancel your subscription by going to my.eye-hero.com. In the left menu, click on “Manage Subscription” and follow the steps to cancel. If you need help, feel free to contact us at [email protected].
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