For Professionals

Frequently Asked Questions

General

What is an Eye Hero?

Eye Hero is a software for improving your vision. These fun eye exercises can be performed through the tablet or computer at the comfort of your home.

Who is Eye Hero for?

Eye Hero is designed for practices and organizations that want to extend structured home training, keep users motivated between visits, and keep visibility into usage and progress through the Portal.

What ages can use Eye Hero?

Eye Hero is used by both children and adults. The onboarding and training difficulty adjust based on user performance, and the day to day sessions are designed to be approachable for families.

What problems does Eye Hero help with?

Traditional home routines often break down because motivation drops and progress is hard to verify between visits. Eye Hero is built to improve follow through with guided sessions, rewards, and clear tracking so you can see what is happening outside the office.

How many languages are available in Eye Hero?

Eye Hero Vision Training is currently available in fifteen languages. Use Eye Hero in English, Estonian, Slovenian, Spanish, Turkish, Portuguese, Slovak, Polish, Greek, Hungarian, Italian, Dutch, French, German, Czech.

How does Eye Hero vision training work?

Users train with interactive tasks while wearing red and green glasses. The program presents visual information in a way that encourages both eyes to stay engaged together during the activity. Difficulty adjusts based on performance so training stays appropriately challenging.

What devices are supported?

Eye Hero is designed for tablets and computers.

 

Eye Hero supports:

  • Android tablets running Android 7.0+ (Nougat) installed.
  • iPads running iOS 15.0+.
  • Computers running Windows 10/11 (64-bit).
  • Mac computers running macOS 11+ (Big Sur).
  • Minimum 2GB of RAM memory is required.
  • At least a 7 inch screen is required.
  • Runs on Amazon Fire tablets that have Google Play Store installed.
  • Chromebook is not supported.

What is the Doctor Portal?

The Portal is the professional dashboard used to recommend Eye Hero and to review training activity. It supports remote monitoring and progress insights through clear summaries and reports.

Does Eye Hero replace in-office decision making?

No. Eye Hero is designed to support your workflow, not replace it. You remain in control of selection, guidance, and follow up.

What if my users need help with the program?

Users can access help resources and can contact support at [email protected] if they run into setup or technical issues.

Offering Eye Hero

How do I start offering Eye hero?

Book a demo with us! We will walk through the workflow, show the Portal, explain onboarding, and align on the best delivery model for your setting.

Can I monitor compliance and progress remotely?

Yes. Training activity and performance trends are recorded over time so you can review usage patterns and progress between visits.

What does onboarding look like for the user?

Onboarding is designed to be quick and guided. It includes screen and color calibration and a few short steps that help Eye Hero personalize the starting level. Users can complete onboarding independently at home, or with your guidance in office if you prefer.

How does Eye Hero fit into my workflow?

Most teams use a simple four step process: identify a suitable candidate, initiate access, user completes onboarding, user trains at home while you monitor trends between visits.

What is required on the user side?

Users need a compatible device such as a tablet or computer. The Eye Hero kit includes the red and green glasses and activation details.

 

Eye Hero supports:

  • Android tablets running Android 7.0+ (Nougat) installed.
  • iPads running iOS 15.0+.
  • Computers running Windows 10/11 (64-bit).
  • Mac computers running macOS 11+ (Big Sur).
  • Minimum 2GB of RAM memory is required.
  • At least a 7 inch screen is required.
  • Runs on Amazon Fire tablets that have Google Play Store installed.
  • Chromebook is not supported.

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