Frequently Asked Questions

General

What is EyeHero?

EyeHero is a software for improving your vision. These fun eye exercises can be performed through the tablet or computer at the comfort of your home.

Does it work for adults?

Yes! EyeHero works for adults just the same as it does for kids. The only difference is that the speed of improvements diminishes with age. This has to do with a process called brain plasticity, which means that the brain starts to get slower in rebuilding neurological connections as we age.

Purchasing and Payment

Using EyeHero

Can I get a refund?

For any refund requests, we are approaching them case by case. Please contact us at [email protected].

Do you ship EyeHero to my country?

We ship worldwide to all countries, except to countries under UN trade restrictions (North Korea, Iran).

Does the time bought start running once I purchase?

No! Your access to EyeHero starts once you activate the software using the activation code you receive within the Box! Even if shipping takes longer, no time will be lost!

How can I purchase EyeHero?

You can purchase EyeHero through our provider network. Find your nearest provider by clicking the "Find a Provider" button in the top menu!

How long does it take to ship EyeHero?

It depends on the location. In general, you are looking at 2-3 business days for Europe, 3-5 business days for North America, and anywhere between 4-10 business days for other territories. We use a DHL courier service, so the delivery is safe, secure, and reliable.

Do you offer family discounts?

We do offer a family discount on multiple EyeHero Boxes purchased. Please, contact us through our website chat or at [email protected] and we will provide you with a special family discount code!

I ordered EyeHero but did not receive the box! What can I do?

When we shipped the box to you, you received a tracking code for DHL. You can check on their global tracking site where your box is located. If there is no information available, although more than 5 business days have passed, do reach out to [email protected] and we will contact our DHL support agent for assistance.

Is EyeHero available for free?

EyeHero is not available for free. To get started you need to purchase EyeHero (digitally or physically), which you can get in our store at https://www.eye-hero.com/order-now/

Is there a coupon code available?

We occasionally run different promotions that will give you a discount after using a special coupon code. When these promotions are available, you will notice a banner on the top of the webpage. If there is no banner, there is never any harm in sending us a message in our online chat here on the webpage – and we will let you know if there is a code you can use!

Is there a trial to try EyeHero before I buy?

At the time there is no free trial available as a user would need EyeHero Glasses to test how EyeHero works.

My payment was not successful, what can I do?

Payments sometimes don’t go through, since the bank was not able to verify that the card was authentic. This is all in place to prevent any credit card fraud. It is often caused if the billing address does not match the address that your bank has in the database, or because there are differences between security protocols globally. What you can always do is give your bank a call and authorize payment to Smart Optometry (our company) and then try again. In the large majority of cases this will resolve the problem. Alternatively, you can always use PayPal as a payment method. There are no additional charges for you and you can pay through their system with your credit card even without a PayPal account. In any case – even though this is an inconvenience, it is for the protection of your finances! We use the latest verification and authentication system to ensure that only completely verified transactions are processed!

What does the EyeHero Box include?

The EyeHero Box includes EyeHero Glasses and an Activation Card with which you will activate your EyeHero software!

What payment methods can be used to purchase EyeHero?

You can use Credit Cards or PayPal to pay for your EyeHero purchase!

When does my EyeHero expire?

You can check when your access expires within your account page (https://my.eye-hero.com).

Where will I receive my refund?

You will receive a refund back to the original payment method. If you paid by Credit Card, the funds will be returned to your Credit Card (usually visible on your Credit Card Statement within a couple of business days). If you paid using PayPal, we will transfer the money back to your PayPal account.

Can I change the user name?

Yes! You can rename the user by clicking the Settings wheel in the Game Menu next to the Character name (top right corner).

Can I turn the sound off/on?

Yes! You can turn the sound off or on by clicking the Settings wheel in the Game Menu next to the Character name (top right corner).

What are the achievements for?

Achievements are tools with which we reward the user’s dedication and commitment to the training. By completing different achievements that are forcing the user to work hard and diligently, you are collecting Gems that you can spend to upgrade your character or renew Energy!

I don’t have enough Gems to upgrade my character. What can I do?

You collect and gather Gems by:

  • completing your Daily Training and
  • finishing the Achievements and Diplomas.